Shipping policy
SHIPPING POLICY
Last updated: July 31, 2026
At EVCORE, we are committed to providing clear, reliable, and efficient shipping services.
This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, available destinations, tracking procedures, and how we handle delayed, lost, damaged, or undeliverable packages.
By placing an order through our website, you agree to the terms of this Shipping Policy.
ORDER PROCESSING TIME
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Order processing may include:
• Payment verification.
• Shipping address verification.
• Product inspection.
• Order preparation and packaging.
• Transfer of the package to the shipping carrier.
Business days do not include Saturdays, Sundays, or public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from delivery time. Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.
During major holidays, promotional periods, new product launches, or periods of unusually high order volume, order processing may take longer than usual.
If a significant delay affects the processing of your order, we will make reasonable efforts to notify you using the contact information provided during checkout.
DELIVERY ESTIMATES
Delivery times vary depending on the shipping method, destination, customs processing, carrier capacity, and local delivery conditions.
United States Standard Shipping
Estimated delivery time:
7–15 business days after order processing.
European Standard Shipping
Estimated delivery time:
7–18 business days after order processing.
Other International Destinations
Estimated delivery times will be displayed during checkout where available.
Express Shipping
Estimated delivery time:
3–8 business days after order processing.
Express shipping availability depends on the destination, product, and carrier service.
All delivery times are estimates only and are not guaranteed delivery dates.
Delivery may take longer due to customs inspections, public holidays, severe weather, carrier delays, remote delivery locations, transportation disruptions, or other circumstances outside our reasonable control.
SHIPPING COSTS
Standard Shipping
• Orders under USD $159.00 are charged a flat standard shipping fee of USD $6.99.
• Orders of USD $159.00 or more qualify for free standard shipping.
Express Shipping
• Orders under USD $259.99 are charged a flat express shipping fee of USD $29.99.
• Orders of USD $259.99 or more qualify for free express shipping where express shipping is available.
The applicable shipping method and fee will be displayed during checkout before you complete your purchase.
The free shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes, duties, or other charges.
Shipping promotions may have separate eligibility requirements, geographic restrictions, expiration dates, or other conditions.
SHIPPING DESTINATIONS
We currently ship to the United States and selected international destinations.
Available shipping destinations, delivery methods, estimated delivery times, and applicable fees will be displayed during checkout based on the address you provide.
The ability to select a country or region on our website does not necessarily guarantee that every product or shipping method is available in that location.
We reserve the right to restrict shipping to certain countries, regions, or addresses due to carrier limitations, legal requirements, customs restrictions, product restrictions, or other operational considerations.
REMOTE AND RESTRICTED LOCATIONS
Orders delivered to remote, rural, island, or difficult-to-access locations may require additional delivery time.
Express shipping may not be available in some remote areas.
Additional delivery fees may apply when imposed by the shipping carrier. Where possible, these fees will be displayed during checkout or communicated to you before shipment.
We currently do not ship to:
• PO boxes.
• APO addresses.
• FPO addresses.
• DPO addresses.
• Freight-forwarding addresses that cannot accept standard parcel deliveries.
Please provide a complete residential or commercial street address when placing your order.
SHIPPING ADDRESS REQUIREMENTS
Customers are responsible for providing complete and accurate shipping information.
Your shipping address should include:
• Recipient’s full name.
• Street address.
• Apartment, suite, floor, building, or unit number, where applicable.
• City.
• State, province, or region.
• Postal or ZIP code.
• Country.
• Valid telephone number.
Please review your shipping address carefully before submitting your order.
If you notice an error in your shipping information, contact us as soon as possible.
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.
EVCORE is not responsible for delays, failed deliveries, additional shipping fees, or returned packages caused by an incorrect or incomplete address provided by the customer.
If an order is returned because of an incorrect or incomplete address, additional shipping fees may apply before the order can be shipped again.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take approximately 24–72 hours to appear or update after the package has been transferred to the shipping carrier.
You can use the tracking information to monitor the shipment’s progress and view available delivery updates.
If you have not received a shipping confirmation email, please check your spam or junk folder.
If tracking information does not update after 72 hours, you may contact us for assistance.
DELIVERY DELAYS
We make reasonable efforts to deliver orders within the estimated timeframes. However, delays may occur due to circumstances outside our reasonable control.
Possible causes of delay include:
• Customs inspections or clearance procedures.
• Severe weather conditions.
• Natural disasters.
• Public holidays.
• Carrier service interruptions.
• Transportation delays.
• Labor disputes.
• Government restrictions.
• Security inspections.
• Remote-area delivery conditions.
• Incorrect or incomplete shipping information.
• Events of force majeure.
EVCORE will assist customers with tracking inquiries, carrier investigations, and available resolutions where appropriate.
If your order has not arrived by the end of the estimated delivery period, please contact us with your order number and tracking information.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs inspections, import taxes, customs duties, brokerage fees, or other charges imposed by the destination country.
Depending on the shipping method and destination, applicable import charges may:
• Be included in the amount displayed during checkout; or
• Be collected separately by the shipping carrier, customs authority, or destination country.
Where charges are not collected during checkout, the recipient may be responsible for paying them before or upon delivery.
EVCORE does not determine or control charges imposed by foreign customs authorities.
Customers are responsible for providing any information or documentation requested by customs authorities or the shipping carrier.
Customs clearance may extend the estimated delivery timeframe.
We recommend checking your country’s import rules before placing an international order.
FAILED DELIVERY ATTEMPTS
Shipping carriers may make one or more delivery attempts depending on local procedures.
Customers are responsible for:
• Monitoring tracking updates.
• Providing access to the delivery location.
• Responding to carrier communications.
• Collecting packages from designated pickup locations within the carrier’s required timeframe.
A package may be returned to the sender if:
• The delivery address is incomplete or incorrect.
• No one is available to receive the package.
• The recipient cannot be contacted.
• The recipient refuses delivery.
• The package is not collected from a pickup location.
• Required customs charges are not paid.
If a package is returned for one of these reasons, we may deduct the original shipping costs, return shipping costs, customs charges, or other carrier fees from any available refund, to the extent permitted by applicable law.
If you request that the order be shipped again, additional shipping fees may apply.
PACKAGES MARKED AS DELIVERED
If tracking information shows that your package has been delivered but you cannot locate it, please first:
• Check around the delivery location.
• Ask members of your household.
• Check with neighbors.
• Contact building reception, management, or security personnel.
• Check any designated parcel locker or pickup location.
• Contact the shipping carrier for delivery details.
If you are still unable to locate the package, contact us within 7 days of the tracking status showing “Delivered.”
Please provide your order number and tracking number.
We will review the available delivery information and, where appropriate, assist with a carrier investigation.
A delivery scan does not automatically prevent us from reviewing your claim. Any resolution will depend on the carrier’s investigation, available delivery evidence, and applicable consumer protection laws.
LOST PACKAGES
A package may be treated as potentially lost if:
• It has not arrived after the maximum estimated delivery period; or
• Tracking information has not updated for an extended period.
If you believe your package has been lost in transit, please contact us with your order number and tracking information.
We may open an investigation with the shipping carrier.
Carrier investigations may take several business days to complete.
If the carrier confirms that the package was lost in transit, EVCORE will offer an appropriate resolution, which may include:
• A replacement shipment; or
• A refund to the original payment method.
The available resolution may depend on product availability, the destination, the carrier’s findings, and applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
• Your order number.
• A description of the issue.
• Clear photographs or videos of the product.
• Photographs of the shipping package.
• Photographs of the shipping label.
• Photographs of all items received.
Please keep the product, shipping box, protective materials, accessories, and shipping label until your request has been reviewed.
Do not discard the damaged product or original packaging before receiving further instructions.
After reviewing the evidence, we may offer an appropriate resolution in accordance with our Refund Policy and applicable law.
Possible resolutions may include:
• Sending a replacement product or component.
• Providing a partial refund.
• Providing a full refund.
• Requesting that the product be returned.
This 7-day reporting period does not limit any mandatory consumer rights available under applicable law.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order is processed or shipped.
However, we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been transferred to the shipping carrier.
Once an order has shipped, it will generally be handled according to our Refund Policy.
SEPARATE SHIPMENTS
Orders containing multiple products may be shipped in separate packages due to product availability, warehouse location, package size, or carrier requirements.
If your order is divided into multiple shipments, you may receive more than one shipping confirmation email or tracking number.
You will not be charged additional standard shipping fees solely because we divide one order into multiple shipments.
RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, exchanges, cancellations, and damaged-item claims are subject to our Refund Policy:
https://www.evcoreparts.com/policies/refund-policy
Please review the Refund Policy before submitting a return or refund request.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carrier arrangements, delivery destinations, fees, business practices, or legal requirements.
When changes are made, we will publish the revised Shipping Policy on our website and update the “Last updated” date at the top of this page.
Changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.
CONTACT US
If you have questions about this Shipping Policy, your order, tracking information, or delivery, please contact us:
Brand and Trading Name:
EVCORE
Email:
Telephone:
+86 139 2381 6758
Business Address:
Room 1106
Shenyu Semiconductor Technology Park
No. 68 Lanjing North Road
Pingshan District
Shenzhen, Guangdong 518118
China