Refund policy

RETURNS, REFUNDS, AND EXCHANGES

We want you to be satisfied with your EVCORE purchase.

RETURN ELIGIBILITY

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition.

• Include all original packaging, accessories, manuals, cables, labels, and complimentary items.

• Show no signs of wear, misuse, accidental damage, modification, or unauthorized repair.

• Be accompanied by valid proof of purchase.

Products returned with missing accessories, damaged packaging, signs of use, or damage caused by the customer may be refused or may qualify only for a partial refund.

RETURN AUTHORIZATION

Before returning a product, please contact us at shengxiangrui2025@163.com and provide:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Clear photographs or videos if the product is damaged, defective, incomplete, or incorrect.

Do not return a product without receiving return instructions from us.

Unauthorized returns or products sent to an incorrect address may not be accepted or refunded.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Please keep the product, shipping box, protective materials, accessories, and shipping label until your request has been reviewed.

After reviewing the information provided, we may offer an appropriate resolution, including:

• A replacement product or component.

• A partial refund.

• A full refund.

• A prepaid return method, where applicable.

If the issue is confirmed to have resulted from our error or from damage during shipping, EVCORE will be responsible for reasonable return shipping costs.

CHANGE-OF-MIND RETURNS

For returns that are not caused by a defective, damaged, incomplete, or incorrect product, the customer is responsible for return shipping costs.

Original shipping charges, express shipping charges, customs duties, import taxes, brokerage fees, and other third-party charges are generally non-refundable unless required by applicable law.

We recommend using a trackable shipping service. EVCORE is not responsible for return packages that are lost or damaged before they are delivered to the designated return address.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Customized or personalized products.

• Gift cards.

• Clearance or final-sale products clearly marked as non-returnable.

• Products damaged through misuse, neglect, accidental damage, improper storage, unauthorized modification, or unauthorized repair.

• Products with missing accessories, components, packaging, or identification labels.

• Products returned after the applicable return period.

REFUND PROCESS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. The exact timing depends on your bank, card issuer, or payment provider.

If more than 10 business days have passed since we approved your refund, please contact your bank or payment provider before contacting us.

Refunds may be reduced where permitted by law if:

• The returned product is damaged.

• Parts or accessories are missing.

• The product shows signs of use beyond what is reasonably necessary to inspect it.

• The product is returned in a condition that reduces its resale value.

EXCHANGES

The fastest way to receive a different product is to return the original product following the return procedure and place a new order after your return has been approved.

For damaged, defective, incomplete, or incorrect products, we may arrange a replacement directly where appropriate.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped. However, cancellation cannot be guaranteed once the order has entered processing or has been transferred to the shipping carrier.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

CONSUMER RIGHTS

Nothing in this policy limits any mandatory consumer rights available under the laws applicable in your country or region.

To request a return, refund, replacement, or exchange, please contact:

EVCORE

Email: shengxiangrui2025@163.com

Telephone: +86 139 2381 6758